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Warranty and Returns

Warranty
  1. Red Hen Systems, LLC. Guarantees that all equipment will operate under normal operation conditions as defined in each items respective user manual. RHS will provide unique limitation policy for custom engineering projects. Please see warranty information if your product is defective or in need of repair. RHS reserves the rights to dispute limitation of any product provided. Red Hen will not be responsible or liable for 3rd party items limitations integrated with Red Hen Systems products. Please see in 3rd party items warranties if a claim needs to be filed.
     
  2. 1 year free of manufacturer defects warranty that will come with all Red Hen System hardware products (does not include software.) An extended warranty plan can be purchased at the discretion of the customer at the time of purchase. All warranties start at the time of purchase.

  3. The benefits of purchasing extra 1 year extended warranty plan:
    1. Provides an extra year of coverage against manufacturer defects.
    2. Covers common wear and tear to hardware.
    3. Makes old hardware eligible for trade in toward new hardware (in store credit.)
    4. Includes free ground shipping to and from RHS Fort Collins, CO from within the continental US for repairs.
       
  4. Troubleshooting: RHS defines troubleshooting to support the client to be able to turn on and gain functionality of the hardware or software. This does not include processing client “test data”. If the consultation leads to RHS employees processing any kind of data for the client, the client will be informed that there will be fees associated with such action (listed below.) 
    1. Customer: Asking about interface, setup, OS troubleshooting; Covered by tech support (No Charge.)
    2. Customers: Personalize issues regarding data and etc.; Are to be billed after the customer is notified that their request is not covered by normal tech support and agree to the terms. Please see list below for rates (Fee.)
    3. Custom features: if a customer request custom features to software or hardware refer to Custom Engineering/ development (Fee.)

Pricing for Extend Warranty Program: Standard warranty is 1 year starts at date of purchase.

  • Extended warranty is an additional year
  • VMS-333: $160
  • Blue2CAN: $10
  • Pipe-I Solution:$2,100
  • RAK
    • Silver: $220
    • Gold: $380
    • Platinum: $470
  • DMRT:$720

Pricing for data Processing based on 1hr intervals:

  • $65/hr. minimum 1hr.

Software Training: GO to assist

  • $55/hr. minimum 3hrs.

Hardware Training: GO to meeting

  • $40/hr. minimum 2hrs

In House RHS training

  • $120/hr. minimum 5hrs.

Custom Engineering/ development

  • $150/hr.
     
Return Procedures

Contact us through our web form or call 970.493.39.52 to assess the return material authorization process.

RED HEN SYSTEMS, LLC. shall only be obligated under its warranty for Product with Defects, which are reproducible by RED HEN SYSTEMS, LLC. in the execution environment under normal operating conditions in accordance with the appropriate Documentation provided with the Product at time of purchase. RED HEN SYSTEMS, LLC. will be responsible for all return shipping costs of repaired or replacement units to USER. Replacement Products will be warranted for the remaining warranty period of the original product.

Limitations

The warranties set forth above shall not apply to (i) any third party software or hardware, whether or not such third party software or hardware is provided by RED HEN SYSTEMS, LLC., except that RED HEN SYSTEMS, LLC. will, at its option, repair or replace any third party components contained within the Red Hen Systems, llc. product for a one (1) year period following USER’s purchase of the Product; (ii) any Product which has been modified, repaired or altered, except by RED HEN SYSTEMS, LLC.; or (iii) any Product which has not been maintained in accordance with any handling or operating instructions supplied by RED HEN SYSTEMS, LLC. or has been subjected to unusual physical or electrical stress, misuses, negligence, accidents, abuse, neglect, vandalism or acts of nature.

Limitation of Liability

In no event will RED HEN SYSTEMS, LLC. be liable to USER for any special, incidental, consequential or exemplary damages of any kind, including but not limited to any lost profits and lost savings, or other incidental, special, punitive, indirect, or consequential damages arising out of or in any way related to the use of the Product, however caused, whether for breach or repudiation of contract, tort, breach of warranty, negligence, or otherwise, whether or not RED HEN SYSTEMS, LLC. or its authorized dealer was advised of the possibility of such loss or damages, or for any claim by any other party. Notwithstanding any other provisions of this agreement, RED HEN SYSTEMS, LLC.’s total liability to USER arising from or in relation to this agreement for the Product shall be limited to the total payments to RED HEN SYSTEMS, LLC. be liable for the cost of procurement of substitute goods. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so such exclusions may not apply to USER.

Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

  • What personal information do we collect from the people that visit our blog, website or app?
    When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number or other details to help you with your experience.
     
  • When do we collect information?
    We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, Use Live Chat, Open a Support Ticket or enter information on our site. Provide us with feedback on our products or services.
     
  • How do we use your information?
    We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
    • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
    • To improve our website in order to better serve you.
    • To allow us to better service you in responding to your customer service requests.
    • To administer a contest, promotion, survey or other site feature.
    • To quickly process your transactions.
    • To ask for ratings and reviews of services or products.
    • To follow up with them after correspondence (live chat, email or phone inquiries).
       
  • How do we protect your information?
    • Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.
  • Do we use 'cookies'?
    • We do not use cookies for tracking purposes. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since the browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies. If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.that make your site experience more efficient and may not function properly.
  • Third-party disclosure
    • We do not sell, trade, or otherwise, transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
       
  • Third-party links
    • Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
  • Google
  • California Online Privacy Protection Act
    • CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. - See more at http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf
  • According to CalOPPA, we agree to the following:
    • Users can visit our site anonymously.
    • Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
    • Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above.
    • You will be notified of any Privacy Policy changes on our Privacy Policy Page.
    • Can change your personal information by logging in to your account
  • How does our site handle Do Not Track signals?
    • We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
  • Does our site allow third-party behavioral tracking?
    • It's also important to note that we allow third-party behavioral tracking.
       
  • COPPA (Children Online Privacy Protection Act)
    • When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online. We do not specifically market to children under the age of 13 years old.
       
  • Fair Information Practices
    • The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
       
  • In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur: we will notify you via email within 7 business days.
    • We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
       
  • CAN-SPAM Act
    • The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
       
  • We collect your email address in order to:
    • Send information, respond to inquiries, and/or other requests or questions
    • Process orders and to send information and updates pertaining to orders.
    • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
       
  • To be in accordance with CANSPAM, we agree to the following:
    • Identify the message as an advertisement in some reasonable way.
    • Include the physical address of our business or site headquarters.
    • Monitor third-party email marketing services for compliance, if one is used.
    • Honor opt-out/unsubscribe requests quickly.
    • Allow users to unsubscribe by using the link at the bottom of each email.
       
  • If at any time you would like to unsubscribe from receiving future emails, you can email us at follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.
     
  • Contacting Us - If there are any questions regarding this privacy policy, you may contact us using the information below.

Last Edited on 05.02.2017

Sincerely,

Red Hen Systems, LLC