Warranty and Returns


RED HEN SYSTEMS, LLC. warrants to USER that, during the period commencing on USER’s purchase of a Red Hen Systems LLC product and terminating one (1) year thereafter, the hardware portion of the Product will perform substantially in accordance with the appropriate documentation provided with the Product at the time of purchase. In the event of a failure of the product to comply with the foregoing warranty during the applicable warranty period (a “Defect”), RED HEN SYSTEMS, LLC. shall, at its option, repair or replace the Product or refund the fees paid by USER (following USER’s return for the Product), or provide a workaround for the Defect. The foregoing sets forth USER’s sole and exclusive remedies for a breach of the above limited warranties.

Return Procedures

Contact us through our web form or call 970.493.39.52 to assess the return material authorization process.

RED HEN SYSTEMS, LLC. shall only be obligated under its warranty for Product with Defects, which are reproducible by RED HEN SYSTEMS, LLC. in the execution environment under normal operating conditions in accordance with the appropriate Documentation provided with the Product at time of purchase. RED HEN SYSTEMS, LLC. will be responsible for all return shipping costs of repaired or replacement units to USER. Replacement Products will be warranted for the remaining warranty period of the original product.


The warranties set forth above shall not apply to (i) any third party software or hardware, whether or not such third party software or hardware is provided by RED HEN SYSTEMS, LLC., except that RED HEN SYSTEMS, LLC. will, at its option, repair or replace any third party components contained within the Red Hen Systems, llc. product for a one (1) year period following USER’s purchase of the Product; (ii) any Product which has been modified, repaired or altered, except by RED HEN SYSTEMS, LLC.; or (iii) any Product which has not been maintained in accordance with any handling or operating instructions supplied by RED HEN SYSTEMS, LLC. or has been subjected to unusual physical or electrical stress, misuses, negligence, accidents, abuse, neglect, vandalism or acts of nature.

Disclaimer of Warranties

Except as set forth above, RED HEN SYSTEMS, LLC. makes no other warranties, express, implied or statutory, regarding Products. All implied warranties as to satisfactory quality, performance, merchantability, fitness for particular purpose or non-infringement are expressly disclaimed. Some jurisdictions do not allow the exclusion of implied warranties or limitations on how long an implied warranty may last, so such limitations or exclusions may not apply to USER.

Limitation of Liability

In no event will RED HEN SYSTEMS, LLC. be liable to USER for any special, incidental, consequential or exemplary damages of any kind, including but not limited to any lost profits and lost savings, or other incidental, special, punitive, indirect, or consequential damages arising out of or in any way related to the use of the Product, however caused, whether for breach or repudiation of contract, tort, breach of warranty, negligence, or otherwise, whether or not RED HEN SYSTEMS, LLC. or its authorized dealer was advised of the possibility of such loss or damages, or for any claim by any other party. Notwithstanding any other provisions of this agreement, RED HEN SYSTEMS, LLC.’s total liability to USER arising from or in relation to this agreement for the Product shall be limited to the total payments to RED HEN SYSTEMS, LLC. be liable for the cost of procurement of substitute goods. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so such exclusions may not apply to USER.


Red Hen Systems, LLC